Not resolved

I purchased a spa treatment through them for my birthday. On their website they claimed to have thousands of spas to choose from so I was really looking forward to being pampered and having a nice birthday.

When I called in with my voucher I was told that in the entire city of Austin, they actually only had one spa in network. So not only did I not get to choose my spa but I didn't even get to choose the time of day of the appointment. I told them the day I was available and was told that they would call me back with an appointment time.

Two weeks later the day of my appointment was approaching and I still hadn't heard back from them, so I called back to find out that this particular spa wasn't accepting new appointment for several months. I was then told I would get a call back once an alternative for me was found, which ended up being the Four Seasons hotel spa. I was then told they would email me the gift certificate for the spa in time for my appointment on the 17th of January.

It is the 17th and I just got the gift certificate, and it is for the wrong spa. I now have an appointment I can't go to because my gift certificate is for some place called orange blossom spa. Since it is a national holiday today they are closed for the holiday and unable to fix this.

I really wanted to like this service. And I was really patient working with them, but this whole experience has been a nightmare. I really just want a refund and to forget about all of this, but I don't see that happening.

Had an Experience with Great American Days?

Write a review


Terms of Service
Post Comment

You May Also Like

Publishers Clearing House - Scammed and Lied to by PCH Publishers Clearing House "PCH sent me a form to sign and mail back to them which I did 2months later i received a document signed and notorized by the patrol team of my..." Read more Freelotto - Freeloto prize claim certified winner Freelotto "i got a page telling me i am a guaranteed certified winner of one of four prizes "apple iPad mini,dell inspiron laptop computer,Samsung 65" 3d led smart tv ,$50 sky..." Read more Roblox - I need someone banned he took everything off me in a game hes a big scammer Roblox "hes ign is kingkhalil2008 please terminate his account thank you very much for your time i really want you guys to ban him hes been scaming apparently for a while..." Read more Regal Cinemas: Profit over Professionalism Regal Cinemas "Is this the kind of treatment Regal instills in Managers for loyal, local, long time customers that bring a technical problem to their attention?..." Read more Bobs Discount Furniture - MOLD  underneath Bob O Pedic Bobs Discount Furniture "My 15 year warranty with Bob's Furniture will not cover MOLD, Black mold growing deep inside and in a huge area of the bottom of mattress under the rubber zipper..." Read more Many Etsy Items falsely labeled Etsy "Etsy states clearly what handmade means, but the site is full of items listed as handmade that are just drop shipped from huge sources. This is obvious when you compare..." Read more Automotix - Bad AC Compressor and Packaging Automotix "I bought a recycled AC Compressor on 6/27/17. It only worked for about two-three weeks. I called and got a replacement compressor in August. That one came completely damaged. Although..." Read more Acceptance Now - This place is a joke Acceptance Now "This is my yard before and after these people have came. Twice this has happened. Not to mention giving my lawn person my info and why they was here im..." Read more